Last updated: 01-20-2026
At Valurey, we strive to ensure customer satisfaction. Please read our return and refund policy carefully.
Returns
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Returns are accepted only for damaged, defective, or incorrect items.
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Return requests must be raised within 48 hours of delivery.
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Products must be unused and in original packaging.
Non-Returnable Items
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Customized or made-to-order products
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Personal hygiene products once opened
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Baby care products once opened
Refunds
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Once the returned item is inspected, refunds will be processed within 5–7 working days.
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Refunds will be issued to the original payment method.
Cancellations
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Orders can be cancelled before dispatch.
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Once shipped, cancellation requests will not be accepted.
How to Request a Return
Please contact us with your order ID and issue details at:
📧 contact@valurey.com